Version: 01/10/2024

At Dermedics, we strive to ensure your order is processed and delivered as efficiently as possible. Please review the details of our shipping policy below to understand how we handle orders and deliveries.

1. Order Processing

• Processing Time: Orders are processed within two business days after they are placed.
• Order Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number for your package.
• Registered Users: If you have an account with us, you can track your order status by logging into your account and viewing your order history.

2. Shipping Costs

• Cost Calculation: Shipping fees are calculated at checkout, based on your order’s weight, dimensions, and delivery address.
• Free Shipping: We offer free standard shipping on all orders over €300.
• Promotions: The free shipping threshold may vary during special promotions. Keep an eye out for updates during these events.

3. Delivery Time

• Standard Shipping: Most orders are delivered within 5 to 7 business days after they are shipped. Delivery times may vary based on your location and the shipping method selected.

4. Tracking Your Order

• Tracking Information: Once your order is shipped, the tracking number will be provided in your confirmation email.
• Dermedics Account: If you have a registered account, you can track the shipment directly by logging in and viewing your order details.

5. Lost or Missing Packages

If you haven’t received your order, please follow these steps:

1. Check around your home or with neighbors, as packages are sometimes left in secure spots.
2. Contact the Carrier: You can contact the carrier directly using the tracking details to arrange for your package to be held or redelivered to a different address.
3. Still Can’t Find Your Order? If you’re still unable to locate your package, please contact us at:
   
   • Phone: +32 491 59 55 03
   • Email: support@dermedics.com

Our support team will assist you in locating your package or resolving any issues.

6. Special Instructions

• Held or Redelivery: If needed, you can contact the carrier directly using the tracking information to arrange for your package to be held or delivered to an alternate address.

7. Contact Information

If you have any questions or need further assistance, you can reach our customer support team at:
Email: support@dermedics.com
Phone: +32 491 59 55 03