Dermedics offers innovative skincare solutions that combine luxury ingredients with cutting-edge technology. Their products are designed to deliver visible results, addressing common skin concerns safely and effectively.
Dermedics provides a range of products tailored to different skin types and concerns. You can consult with one of our team members of sales to guide you with choosing the right products.
email: pro@dermedics.com
The ingredient lists for Dermedics products are available on the product packaging and often detailed on the official Dermedics website.
Dermedics adheres to ethical standards in all aspects of its operations, and the brand does not test on animals.
Yes, Dermedics products are formulated without parabens to ensure safe, high-quality skincare solutions.
By creating an account you’ll gain insider access to new product launches, exclusive shopping offers, order history, and much more.
As long as your email is registered with us, you can reset your password by visiting the My Account section and simply change your password under the “account details” area.
Or, when you log in, you can click on “Reset Password” and follow the instructions.
To cancel your order, simply reach out to us by email (support@dermedics.com) or give us a call at +32 491 59 55 03 during our working hours, from 9 AM to 5 PM, Monday to Friday. We’ll do our best to assist you.
At the moment, we don’t accept backorders. However, be sure to keep an eye on our email list, as we’ll notify you when items are restocked.
You can easily access your receipt by logging into your account, navigating to the “Orders” section, finding the relevant order, and selecting the option to print your invoice.
Orders are generally processed and shipped within two business days. You’ll receive a confirmation email with your tracking number once your order has been shipped. Registered users can also track their order status by logging into their account and viewing their order history.
Shipping costs are calculated at checkout. Most orders are delivered within 5 to 7 business days.
Start by checking around your home or with neighbors, as sometimes packages are left in a secure spot. If you still can’t find your order, please contact us at +32 491 59 55 03 or email us at support@dermedics.com for further assistance.
You can contact the carrier directly to arrange for your package to be held or redelivered to a different address. You’ll find the tracking details by logging into your Dermedics account.
Free standard shipping is available for all orders over €300. Keep an eye out for promotions, as the free shipping threshold may vary during special offers.
We accept returns within 14 days of the purchase date for a full refund, provided the products are unopened and unused. Please note that customers are responsible for any shipping fees associated with the return. Initial shipping charges are non-refundable.
Please be aware that Dermedics only processes returns or exchanges for products bought directly from our official online store. If you purchased items from an authorized Dermedics partner, please refer to the return policy of the location where the purchase was made, as they may have different policies.
Additionally, Dermedics does not honor returns, refunds, or exchanges for products purchased from unauthorized websites or retailers.
To request a return or refund, please contact our support team at support@dermedics.com. We’ll be happy to assist you and will send a return label once your request has been approved.
If your order is damaged, you received the wrong products, or you have another reason for returning it, please reach out to our support team at support@dermedics.com. We’ll be happy to assist you and will send you a return label once your request has been approved.
Once we receive your returned items, the processing time is typically 7 to 10 business days. The time it takes for the refund to be credited back to your account may vary depending on the bank you used. For more details, please contact your bank directly.
